Customer Service Representatives

Location: Penrith, Cumbria, United Kingdom
Date Posted: 15-01-2018
Customer Service Representatives
Job type: Permanent
Location: Penrith
Salary: £16- £18,000/Annum Experience dependent
Hours: Monday – Friday 8:30am – 5:00pm
Are you passionate about customer service? Do you have an excellent telephone manner and the ability to build a rapport with people? My client is looking for friendly and enthusiastic Customer Service Representatives to join their team on a permanent basis
Your duties will include:
  • Generating new leads over the telephone
  • Handling incoming calls from customers and providing exceptional service
  • Processing sales over the telephone and advising on special offers to maximize the sale and ensure the customer gets the best deal
  • Advising the customer of other products and services – Product knowledge is key!
  • Recording and reporting information accurately
  • Maintaining and updating the CRM system
What we need from you:
  • Excellent communication skills, written and oral
  • Very high expectation of customer service
  • To be organised and to manage your own workload
  • Great people skills and the ability to resolve issues positively
  • To be able to use your initiative and to enjoy being kept busy
  • Confident when making decisions and able to remain calm under pressure
Apply online today or call Ben or Jason on 01228 812585 for more details

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