Welcome Team Member

Location: Carlisle, Cumbria, United Kingdom
Date Posted: 25-05-2018
Welcome Team Member
Job Type: Permanent
Hours: 3-4 days/week
Pay rate: £9/hr.
We are seeking a dynamic, friendly and approachable individual to join the Welcome Team of a well-known local tourist attraction.
The role
You will be a highly customer focused and enthusiastic co-ordinating presence within the Welcome Team with additional responsibility for Retail.
Due to the nature of the business you will be expected to assist other departments during busy periods to ensure the needs of customers and the business are met.
Key responsibilities include:
  • Providing a proactive exceptionally welcoming, friendly and profitable customer service experience for visitors to the attraction
  • Upholding the values of the company and the expectations and welfare of customers and staff
  • Successfully understand and deliver the aims of the business in order to deliver an exceptional standard of customer experience at all times by behaving in a highly professional, welcoming, warm and well-presented ambassador for the attraction at all times.
  • Warmly and professionally acknowledging every visitor within 30 seconds and providing a fantastic welcome to all visitors at all times using the practises and standards we advocate and work to which will be provided to you by your Supervisor or Manager
  • Proactively and professionally represent the business at Trade Fairs 2-3 times a year
  • Act as ambassador of the gift shop, open and close retail operations as required and as per the needs of the business
  • Accurately operate retail tills to minimise queues and ensure that all laid-down cash handling procedures are adhered to consistently
  • Look after your own health and safety as well as that of your colleagues and customers by being mindful and vigilant of the environment around you at all times
  • Excellent interpersonal skills and the ability to communicate effectively using a range of media
  • Administration skills
  • Retail and/or sales skills
  • Able to build rapport with young people of all ages, abilities and backgrounds
  • Organisational skills including people management skills
  • A team player
  • Good sense of humour
Apply today or for more information please call Jason on 01228 812585
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