Service Advisor

Location: Carlisle, Cumbria, United Kingdom
Date Posted: 14-06-2018
Service Advisor

Job Type: Permanent
Salary: Basic £18,000+Bonus- OTE £22,000
Hours: Full time Mon-Fridays (Some Saturdays on a rota basis)

Service Advisor Job Description

An exciting opportunity has arisen to develop a career in the automotive industry. Working for a well-known franchised car dealership you will be responsible for delivering excellent customer service.
The role:

Dealing directly with customers you will schedule service work on their vehicles and inform them of any additional repairs required. You will handle administrative and customer relations aspects of service department operations.

Key duties:
  •  Greeting customers and scheduling services
  • Interpreting customer concerns and comments and liaising with technicians
  • Estimating time and costs associated with repairs
  • Liaison with customers about any additional work required
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop
As a customer service advisor you will need to demonstrate:
  • Excellent communication skills
  • A professional manner
  • Excellent organisational skills
  • Excellent problem solving skills
  • Ability to work under pressure
  • Excellent time management skills
This is a fast paced, busy working environment. Experience working in any relevant customer service position will be considered. For more information including a full job specification, please contact Jason Hodgson on 01228 812585

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