Technical Service Manager

Location: Penrith, Cumbria, United Kingdom
Date Posted: 08-10-2018
Technical Service Manager
Job type: Permanent
Location: Penrith, Cumbria
Salary: £35,000 + Use of company vehicle when travelling
As the Technical Service Manager, your time will be split between planning and scheduling of work in the office and being hands on, supporting engineers and inspecting work on site. The office is in Penrith but you will be required to travel UK wide to customer’s premises and you can expect to be out of the office for up to 3 days a week. This role is ideal for a technician, who is working at the top of their game and ready for their next step!
Duties will include:
  • Coordination of all Fitters and resources; liaising daily to ensure timeframes are being adhered to and customer satisfaction is exceeded
  • Leading on technical issues and enquiries from customers that have been forwarded on from the Aftersales team
  • Leading on engineering and first-off fits, offering hands on support and signing product off
  • Supporting with the compilation of technical manuals, special instructions and fit documentation, most of which will be rolled out to the customer
  • Training of internal staff, subcontractors and approved dealer-fitters – Ensuring they meet the required competencies and are signed off
  • To develop and administer the fitting team’s standard equipment and ensure that regular checks are carried out on vans, stock holding and company tools and resources
Skills and Experience:
  • Must have hands on mechanical experience and still be willing to get your hands dirty!
  • CAD and CAE experience and able to relate to and lead commercial vehicle fitters and technicians
  • Hungry for responsibility and looking for a long-term career opportunity
  • Experience of electrical diagnosis and telemetry
  • Must have good interpersonal skills as you will be managing a small team and also liaising directly with customers
Apply today or for more information, please call Emma on 01228 812585
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